Collections Services
The customer-centric approach that Bfree employs will help you reduce the number of non-performing loans...
We are changing the reality of credit management
The customer-centric approach that Bfree employs will help you reduce the number of non-performing loans by leveraging a lean and efficient loan recovery process backed by automation workflows. We currently work with leading digital lenders and banks and we have been able to manage their NPL by at least 30% every quarter.
We have a retinue of products that we use to achieve this;
Self-service
AI Automated Collections
The customer-centric approach that Bfree employs will help you reduce the number of non-performing loans by leveraging a lean and efficient loan recovery process backed by automation workflows. We currently work with leading digital lenders and banks and we have been able to manage their NPL by at least 30% every quarter.
What stands us out?
- We are ethical: We do not stand for any form of shaming or threat to customers. The customer is at the heart of every decision and communication and our goal is to get them to full repayment so they return to our clients as loyal customers and brand ambassadors.
- Data Insight: Find out why customers owe you and are unable to pay back their loans. When you work with us, you get a dashboard where you can view all activities carried out on your account from the first email to SMS and calls. You have data at your fingertips
- Improved efficiency: The biggest challenge of scaling lending is scaling collections and recovery. We at BFREE have successfully managed over 2 million customers and counting. We can handle any number of customers you assign to us. This gives you the confidence to sit back and focus on growing your lending business.
We leverage artificial Intelligence and data intelligence to make loan collection efficient and scalable. It relies on understanding the customer and providing them with tailored repayment plans leveraging omnichannel. All of this is done in complete accordance with global industry ethical collecting standards. Our collections service covers all loan ages from 0 days to 720 days and above.
Benefits:
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Increased Recovery Rate
Our collection process and strategies are constantly iterated and tailored to increase customer engagement, reduce delinquency rates, and optimise recovery efficiency. With our comprehensive solution, you can reduce your non-performing loans by up to 30%.
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Cost Optimization
Our AI-driven collection solutions improve efficiency and scalability while maintaining quality and reducing costs. With us, there are no setup fees or overhead costs, and no fees are charged for any debt not collected.
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Actionable Insights
We will provide you with structured data that will enable you to make more informed decisions and provide your customers with an easier and better experience.
