After many years of being key players in the global Fintech sector, BFREE’s founders became deeply unsatisfied with the available credit collection options which mostly thrived on humiliating customers. They decided to change the narrative to a more customer-centric approach that leverages ethics and technology in leading customers sustainably out of debt and onto the path of financial freedom.
For years, Credit Collection has been a painful and stressful process for both lenders and borrowers in emerging markets. Our mission is to change this narrative by offering them a clear path towards long-term financial stability through a combination of our self-servicing, messaging automation, contact centre, and machine learning solutions.
Our vision is to become the Credit Collection company of choice for Lenders and Borrowers in emerging markets, leading the industry with high ethical standards and innovation.
After many years of being key players in Africa’s Fintech sector, BFREE’s founders became deeply unsatisfied with the available credit collection options which mostly thrived on humiliating customers. They decided to change the narrative to a more customer-centric approach that leverages ethics and technology in leading customers sustainably out of debt and onto the path of financial freedom.
For years, Credit Collection has been a painful and stressful process for both lenders and borrowers in emerging markets. Our mission is to change this narrative by offering them a clear path towards long-term financial stability through a combination of our self-servicing, messaging automation, contact centre, and machine learning solutions.
Our vision is to become the Credit Collection company of choice for Lenders and Borrowers in emerging markets, leading the industry with high ethical standards and innovation.
Our people and customers are at the core of what we do. Support, transparency, accountability, and personal growth are the fundamentals of our existence. This applies to our staff, internally, and to our customers, externally.
We never compromise on respect, dignity, honesty and transparency when relating with customers, throughout our operations. We understand that financial emergencies happen, and anyone can take out a loan and default on repayment; including you.
We would not have come this far if our approach wasn’t effective. With this confidence, we generally work 100% commission-based. Clients only have to pay us when we successfully recover debts from customers.
We apply these values to everything we do.
